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ACT! Certified Consultant
155 Remington Drive
Danville, California 94526-3920
Phone 925 837-7024
Fax 925 837-1225
Emal: dinah@sierrafg.com
Computer training, hardware / software installation & system integration support /
Software, testing /training
Sierra Financial Group, Inc. - Business consultants (1987 - PRESENT)
dba Thompson Stuart & Associates:
Special Projects:
Business and individual clients, “ Over 100 current clients” providing services since 1987.
Information Systems manager & Human Resources assistant manager, of an Oakland, California firm, Worked with staff and employees assisting with 400 plant employees.
Interim Accounts Receivable & collections manager, set up new Accounts Receivable Department, Reduced AR from 120+ to 80 days, organized staff & hired replacement A/R Manager.
Technical Sales (1987 - 1990)
Gnu Communications -Independent sales and design of computer cabling system.
UE Systems - Sales and Training - industrial use Ultrasonic Test Equipment.
IBM -Field Engineer CE & Support Specialist (1978 - 1987)
IBM Corporation Inc., Kansas City, Mo. and San Francisco, Ca.
Mainframes, Front-end and Teleprocessing Equipment, Alpha & Beta test networking, Customer Support Center
Education/Training
ITALIAN, ART & ANCIENT ARCHITECTURE (1970 -1973)
Universita Per Stranierr Perugia, Italy
Spoken Language, Sculpture & Etruscan History
IBM - TELEPROCESSING, PERIPHERALS & MAJOR SYSTEMS (1978 - 1987)
IBM Corporation, Technical Training - Chicago, Washington, Atlanta
Teleprocessing Support Specialist on several systems. Remote support staff for “Customer Assistance Group” for IBM Western Region. Clients included all major California banks.
Skills Excellent people & communications, rapid adaptation of new technical material, adept at installation and test of hardware and software. ACT Certified Consultant, Data base Specialist - converting and recovering data.
Computer Hardware - mainframe systems, teleprocessing front end, PC networks.
Languages – fluent in: Italian, Spanish and English as first language.
Software- Current PC Software - Windows 9X-XP OS, MS Office Suite, ACT, etc.
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